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FAQ's

PLACE YOUR ORDER BY 9AM TUESDAY FOR PICKUP / DELIVERY ON THURSDAY OR FRIDAY.

ie:  Orders placed on Monday are ready for pickup / delivery on Friday

Orders placed on Wednesday are ready for pickup / delivery on Friday of the following week.

Do you have a physical Store I can shop at?

No, to keep our prices low Real Food Revolution is an online store only.  If you choose to collect your order from our Wangara warehouse, there is an opportunity to shop from items we have in stock at the time.

How do I order

Simply select the item you wish to purchase and place it in your cart.  Please take note of the order deadlines and delivery / pickup dates for each order.  Our order deadline every week is Tuesday 9am for pickup or delivery on  Thursday,Friday of the same week depending on your area.

Where can I collect my order from?

We have multiple pickup points across Perth and an extensive delivery service, please see the delivery area tab for more information.

Many of our pickup locations are private residences so we do not publish their addresses online.  You will receive an order confirmation email with your pickup details AFTER the order closes.

Delivery charges

We charge a flat $10 delivery fee to NOR suburbs, and a $12 delivery fee to SOR suburbs.

If you have opted to collect from a hub we charge a small fee to cover the courier costs to have your order delivered to the hub.  Pickups from our warehouse in Wangara are free.

Find all of our shipping information HERE

 

Can I make changes to my order?

You can make changes to your order, or add to your order, before the order closes on Tuesday at 9am.  If you wish to add to your order please use your free shipping code which is emailed to you, so you don't double up on any delivery fees.  

What happens if an item I order is out of stock or unavailable?

We make every effort to ensure a good supply of stock, however if you do not receive an item that you ordered you will be promptly refunded.

To keep our prices low we do not hold large quantities of stock, therefore we order the majority of our products according to the customer orders we receive.  This means that if our suppliers do not have the stock on hand we can not supply the item.

If an item you ordered is not available we will process the refunds in the week following the pickup.  Ie: you pickup on the Friday and your refund will be processed within 7 days.

All orders are supplied with a nil supply slip.  Please ensure you check your order and notify us via email immediately if you are missing any items that are not listed on your nil supply slip.  Please note we will only process refunds for any claims if they are made within 3 days of your order pickup / delivery.

You may also receive your refund in several different transactions depending on whether you were missing grocery, fresh produce, or had advised via email of items missing but not on a nil supply slip. If you haven't received your full refund by the Friday following pick up please let us know. 

 

Where does our fresh produce come from?

It is our mission to buy Western Australian produce as a top priority.  We work very closely with a grower liason who deals with local growers on our behalf, and ensures that most of our produce comes from Western Australia.  If a fresh item is not locally grown it is labelled as such on the website.

Some of our produce comes to us direct from WA growers, and this produce is clearly labelled. 

Important information on organic fresh food availability

Availability of organic produce can change at very short notice.  We do our best to work closely with our growers and suppliers to know what will be available from order to order, but as organic growers make up a small part of the total produce we have in WA, supply is extremely tight. 

Organic produce can literally become unavailable overnight. If an item is unavailable we will refund your money.